Refund policy

Thank you for shopping with DOTEXE. Please review the following return/refund policies below. Please note that DOTEXE is a US based company and these policies apply to customers worldwide:

Returns/Exchanges
Our policy lasts 30 days from the date your ordered is delivered/received. If 30 days have gone by since the date your order is received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please note that with any pre-order campaigns, exchanges are very limited. For any inventory sent back for an exchange, if we are not able to honor the exchange we will go ahead and process a refund minus the original shipping cost on the order. Exchanges are not guaranteed on pre-order purchases.

Several types of goods are exempt from being returned. Custom goods, such as Jerseys with custom names and/or gamertags cannot be returned. When making a custom purchase, please be mindful of the order details and size charts.

To complete your return, we require a receipt or proof of purchase and your order number. Please contact our customer service department via email: Contact@dotexe.com Our team will be happy to assist and provide you details on whether an order is eligible for a return/exchange. If so, they will provide instruction on how to return/exchange an item.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@dotexe.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@dotexe.com and send your item to:
3200 E Spring St Unit B
Long Beach, California
US 90806

Shipping
To return your product, you should mail your product to:

DOTEXE

3200 E Spring St, Unit B
Long Beach, California
US 90806

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.